Profile
Over the first 20 years of his professional career, Professor Kimura held several managerial positions in the marketing departments of Japanese, American and European companies. Since starting an academic career, Professor Kimura has continued to conduct survey research using the methods used by marketing managers to develop successful marketing strategies and bring them to practice. As director of WASEDA Institute of Marketing Strategy, he has conducted joint research projects with several companies and researchers in order to develop new methodologies for solving marketing problems in firms. In addition to his faculty position at WBS, Professor Kimura has also been a visiting scholar at Oxford University (2008) and Columbia University (2012-13).
Academic Degrees
Ph.D., International Management, Waseda University
M.B.A., Lancaster University, UK
B.A., Commerce, Waseda University
Selected Publications
Service Marketing, Maruzen Publishing, 2024 (co-authored) (in Japanese)
“New Customer Satisfaction Index for the Japanese Market: From Net Promoter Score to Promoter Score Japan,” GATR Journal of Management and Marketing Review, Vol. 7 (3), pp. 129 – 137, 2022.
Internal Marketing: Another Approach to Marketing for Growth, Routledge, 2017
Introduction to MBA for Business Person, Nikkei BP, 2012 (co-authored) (in Japanese)
“The Degree of Penetration and Impact of Internal Marketing Affecting Corporate Performance,” Journal of Business and Policy Research, 7/2 pp. 175-183, 2012
CRM Strategies in Practice, Seisansei Shuppan, 2010 (in Japanese)
“Cross-functional Interaction between Marketing and Research & Development: Effects on Integration and New Product Development Success,” Journal of Management & World Business Research, Vol. 7/No. 1, pp. 13-26, 2010
Marketing Planning and Practices (2nd ed.), Nikkei, 2008 (in Japanese)
Internal Marketing, Chuo Keizaisha, 2007 (in Japanese)
An Introduction to Internet Marketing, Nikkei, 2005 (in Japanese)
Modern Marketing, Daigaku Kyoiku Shuppan, 2003 (in Japanese)
Courses in charge
Marketing (Japanese)
Marketing Management (English)
Marketing & Brand Management (Japanese)
Research on Service Marketing (Japanese)
Service Marketing & Management (Japanese)
Others
Outside director, Septeni Holdings Co., Ltd