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What to do if you have trouble on campus?

Support Anywhere (commonly known as Suppo-Any
A One-Stop Dictionary of Information Waseda University Students Want to Know

Many students may have various questions and concerns about their student life at Waseda University. In times like these, a strong ally you can rely on is "Support Anywhere" (commonly known as Suppo-Any).

Suppo-Any aims to enable students to obtain the information they need "anytime, anywhere" and solve their own problems. The information provided by the University is so diverse, new students may be unsure of where and what to ask. If there is something you don't understand or want to know, first use Suppo-Any to solve the problem!

When you ask a question using the chatbot, Waseda Bear will help you solve your problem. Through the use of AI, you can ask questions "easily" anytime, anywhere.

In addition to the information below, Suppo-Any provides a wide and easy-to-understand introduction to various facilities and services on campus, making it a truly useful site for Waseda University students.

• Classes (subject registration, grades, exams, etc.)
• Various procedures and applications (certificate issuance, change of address, change of account, leave of absence, etc.)
• Tuition fees and scholarships
• Study abroad and residence status
• Faculty license and various qualifications
• Career development and job hunting support
• Facility use and student life, etc.

Waseda Portal Office (WPO)

Waseda Portal Office Reception Counter

​the Waseda Portal Office (WPO), located on the first floor of Building 7 on Waseda Campus, is a general information desk for students. It offers a variety of services, including assistance with PC problems and general IT issues, assistance with lost property on Waseda Campus, and advice on taking university-wide open courses offered by the Global Education Center (GEC).

They also offer a service to lend out umbrellas on rainy days (limited numbers available). There are also student staff at the counter who are happy to answer any questions you may have as fellow students, so please feel free to stop by. Some services require prior reservations, so be sure to check the WPO website before visiting.

Make use of the umbrella sharing service "i-kasa"!

Any-kasa umbrella stand in Waseda Campus Building 8 is located at the entrance on the south side of the first floor. There are also other locations on campus.

If you forget your umbrella and get caught in a sudden downpour, in addition to the WPO's rental umbrellas, the i-kasa umbrella sharing service located on campus is a convenient option. This service allows you to rent an umbrella for 140 yen per umbrella depending on the rental period, and there are numerous stands not only on campus but also at stations along the JR Yamanote Line, Seibu Shinjuku Line, Seibu Ikebukuro Line, and Odakyu Line, so you can return it to a location that is convenient for you.

Waseda University, which used to dispose of more than 3,000 plastic umbrellas a year, recommends the use of i-kasa as part of its environmental measures. To actually use it, you will need the "i-kasa" app. Please check the app and the i-kasa website for details.

I want to check the environment and classrooms where I will take classes!

Information environment such as wireless networks

Wireless LAN connection is available in many classrooms

You can connect your own PC, tablet, smartphone, and other devices to the campus network. Information on how to use the network can be found in the "Network Usage Guide" on the IT Service Portal. Wireless LAN is available in certain areas on campus, so you can use the network with your own devices in classrooms that have access points.

In addition, by using a VPN (Virtual Private Network), you can connect to the Waseda University network from outside the campus, such as at home or on the go. This also allows you to download software provided by Waseda University off campus and install it on your own PC.

Reference: IT Service Portal "FAQ-Knowledge on Campus Networks" About Wireless LAN Connection

For anything related to IT, start here! "IT Service Portal"

*Clicking the image will take you to the IT Services Portal page.

This website consolidates information about the uuniversity's IT services, such as the University's network, various systems, and software, as well as information security notices and system and service maintenance information. If you have any questions or concerns about IT, please visit this website first! You can also check the various contact points and inquiry methods on the "Contact Us" page.

Individual booth-style open classrooms for online learning.

We have classrooms available for online classes that can be used when you have online classes before or after in-person classes. The classrooms available vary each semester, so please check the Waseda University student information website "Suppo-Any" for details. The individual booth-type classrooms have partitions on three sides that separate a spacious desk into individual spaces, so we recommend using them for classes that primarily involve speaking. Power outlets are also provided at each seat. On Waseda Campus, there are open classrooms with individual booths in Building 7 (3rd and 4th floors) (*), Building 10 (3rd and 4th floors), and in the basement of Building 22.

* You can check the availability of Building 7 here.

Booths for online classes (Photo: Building 10, Waseda Campus)

What facilities can I use to deepen my learning?

Group learning facilities (Learning Commons)

On our campuses, we provide group learning facilities that can be used for individual study, group study, and extracurricular activities. These facilities can be used for a variety of purposes, such as presentation practice and seminars. They are located on each campus, and usage times and procedures vary depending on the facility. Please check the IT Service Portal for details.

The W Spaces at Waseda Campus (Building 3, Building 7, and Building 19-2) and Toyama Campus (Building 37, Waseda Arena) can be used for a wide range of purposes, from small to large groups. The photos show the W Spaces on the 1st floor of Building 7 (left), Building 19-2 (center), and the 2nd floor of Building 37 (right).

Students' Reading Rooms

In addition to Central Library and other campus libraries (S. Takata Memorial Research Library, Toyama Library, Science and Engineering Library, and Tokorozawa Library), Waseda University has the following Students' Reading Rooms where students can borrow books, study using materials, and use photocopiers. A student ID is generally required to use Students' Reading Rooms. Opening hours may change during periods of class suspension, so please check the library website for details.

School of Law Students' Reading Room

<Location>
● Lee Kun-hee Memorial Library (Students' Reading Room, Faculty of Political Science and Economics): B1F, Building 3, Waseda Campus
● School of Law Students' Reading Room: B2F, Building 8, Waseda Campus
● School of Education Students' Reading Room: B1F, Building 14, Waseda Campus
●Ting Hsin International Group Memorial Students' Reading Room (School of Commerce and School of International Liberal Studies Students' Reading Room): B1F, Building 11, Waseda Campus
● School of Social Sciences Students' Reading Room: 7th floor, Building 14, Waseda Campus
●Japanese Language Education Students' Reading Room: 3rd floor, Building 22, Waseda Campus
●Science and Engineering Students' Reading Room: B1F, Building 52, Nishi-Waseda Campus

Writing Center

You can receive free, face-to-face or online tutoring for academic writing such as reports and essays written in Japanese or English (45 minutes per session). The guidance is provided by graduate student tutors who are trained in writing instruction. You can receive guidance at any stage, from before you start writing to the final revision, so feel free to use it. Please check the Writing Center website for details on how to make a reservation.

<Location>
● Waseda Campus: Building No. floor of Building 3, 2nd floor
● Nishi-waseda Campus Branch: Room 201, 2nd floor, Building 60
● Tokorozawa Campus Branch: Building 100, 4th floor, Tokorozawa Library Learning Commons (Support Area)

Reference: How to utilize the Writing Center: Free individual coaching for report and thesis writing (Only in Japanese, Published May 2020)

 

Individual instruction online (left) and in person (right)

Center for Japanese Language (CJL)

The Waseda University Center for Japanese Language (CJL) has set up Waseda Japanese Language Support to help international students learn Japanese independently. To support international students in their Japanese language studies and student life using Japanese, Waseda student staff hold individual advising sessions (academic consultations) and events related to Japanese language studies. At the events, you will have the opportunity to hear about your future career paths from senior international students and interact with Japanese students. We look forward to seeing everyone, who want to improve their Japanese language skills and have a fulfilling student life!

<Support details>
(1) Japanese language learning advising
(2) Answering questions about the Japanese language
(3) Providing resources related to Japanese language learning
(4) Implementation of Japanese language learning events
(5) Introduction of other related organizations within the university

Please check Center for Japanese Language website for details.

I want to work hard on improving my physical fitness at university!

Training Center

​The training center, located on the second basement floor of Toyama Campus Waseda University Student Center (Building 30), is equipped with training equipment comparable to that of a typical sports club. Changing rooms and showers (for a fee) are also available, so feel free to use it between or after classes.

Left: A wide variety of machines needed for muscle training
Right: There is also a lightweight area available for beginners.

● Registration fee: 4,500 yen per year (A fee receipt can be purchased at the fee receipt machine on the 2nd floor of the Waseda University Student Center. Valid for one year from the date of registration)
● Usage fee: Free
●How to register: Bring your health certificate (taken within the current academic year. Medical examination items include height, weight, blood pressure, urine test, and internal medicine interview), one ID photo (4cm x 3cm), student ID, and fee receipt to register at the training center.

Please check Student Affairs Section website for the latest information.

Refresh Studio

Multipurpose sports gym inside Waseda Arena

​The Refresh Studio, located in the multipurpose athletic gym on the first basement floor of Waseda Arena on the Toyama Campus, offers lesson programs taught by professional instructors, such as Pilates and yoga. Most of the lessons are easy to participate in, even for first-timers.

For details and the latest information, including program dates, please check the Student Affairs Section website.

● Registration fee: 1,500 yen per year (purchase a fee receipt at the fee receipt machine on the 2nd floor of the Waseda University Student Center, and renew each year)
● Usage fee: Free
●How to register: Bring your student ID and fee receipt to register at the training center.

Reference: [Autumn is the time for muscle building] Unlimited access for only 4,500 yen per year! We infiltrated a cost-effective on-campus sports facility (Published October 2023)

Takaishi Memorial Swimming Pool

Indoor heated pool with 25m x 6 lanes

An indoor heated swimming pool, available year-round, is located in the library building on Toyama Campus. Please carefully review the "Individual Use Instructions" on Takaishi Memorial Swimming Pool (Athletic Center website) before using it.

● Registration fee: Free
● Usage fee: 300 yen per visit (purchase a fee receipt at the fee receipt machine on the 2nd floor of the Waseda University Student Center or at the  Takaishi Memorial Swimming Pool)
●How to register: Present your student ID and confirmation of regular student health checkup on the MyWaseda "Checkup Results View" screen (*), bring your electrocardiogram test results (within the last 3 years) and register at the Takaishi Memorial Swimming Pool

* Proof of having received a health checkup within the academic year is required. If you have not received a regular health checkup on campus, please bring a health certificate from an external medical institution.

Make even more use of university services!

Medical Expense Benefit System

The Student Affairs Section counter is located on the first floor of the Waseda University Student Center on Toyama Campus. Dental treatments, which can be expensive, are also covered by medical insurance.

Upon application, regular students (including double degree students) of all faculties and graduate schools, and research students (*) of all graduate schools will be reimbursed for a portion of the medical expenses (covered by insurance) paid at medical institutions in Japan, up to the annual benefit limit of 60,000 yen.

*Excludes students in the School of Human Sciences' online degree program, sponsored non-degree students, non-degree/research students, students affiliated with Center for Japanese Language, exchange students, and special foreign trainees.

For each medical institution, the amount remaining after deducting 1,000 yen per month from the out-of-pocket expenses will be transferred to the bank account registered in your name on MyWaseda. The deadline for submitting the benefit application is the 10th of the third month following the month in which you received treatment (*). For more details, please check Student Affairs Section website.

* For example, medical expenses incurred in April 2026 will have a submission deadline of July 10, 2026.

In addition, there is the Liability Protection Program for Waseda Students (GAKUBAIHO) that aims to reduce the financial burden in the event of injury in an unforeseen accident during educational or research activities.

Reference: A must-read new students! Take advantage of the medical expense subsidy system for Waseda University students! (Reprint) (Published April 2024)

The Student Participation and Job Center creates a place for students to grow

The Student Participation and Job Center (SJC), located within the Student Affairs Section of the Student Affairs Division creates various opportunities for student growth through projects and events that incorporate student voices and suggestions, primarily focusing on "student jobs" (on-campus part-time work) that allow students to work efficiently during their free time.

In addition, all student job information is provided through MyWaseda. For more information, please check the "Student Life" section of MyWaseda.

Reference:" Student Participation and Jobs "(Waseda Weekly)

Waseda University offers many other facilities and services that cannot be fully introduced here. Information is also available through the university's official web magazine, "Waseda Weekly," and official social media accounts (X, Instagram), so please take advantage of them!