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What to do if you have trouble on campus?

Support Anywhere (commonly known as Suppo-Any) A One-Stop Dictionary that brings together information that Waseda University students want to know.

Many students may have various questions and concerns about their student life at Waseda University. In times like these, a strong ally you can rely on is "Support Anywhere" (commonly known as Suppo-Any).

Suppo-Any aims to enable students to obtain the information they need "anytime, anywhere" and solve their own problems. The information provided by the University is so diverse, new students may be unsure of where to ask and what to ask. If there is something you don't understand or want to know, first use Suppo-Any to solve the problem!

If you ask a question through the chatbot, Waseda Bear will help you solve your problem. By using artificial intelligence (AI) to respond to your questions, you can ask questions "easily" regardless of time or place.

Suppo-Any provides easy-to-understand information on the following: In addition, it provides a wide range of information about various facilities and services on campus, making it a must-use site for Waseda University students.

• Classes (subject registration, grades, exams, etc.)
• Various procedures and applications (certificate issuance, change of address, change of account, leave of absence, etc.)
• Tuition fees and scholarships
• Study abroad and residence status
• Faculty license and various qualifications
• Career development and job hunting support
• Facility use and student life, etc.

Waseda Portal Office (WPO)

Waseda Portal Office Reception Counter

​Waseda Portal Office (WPO), located on the first floor Building No. 7 Waseda Campus, is a general information desk for students. It offers a variety of services, including assistance with PC problems and general IT issues, assistance with lost property on Waseda Campus, and advice on taking university-wide open courses offered by Global Education Center (GEC).

They also offer a service to lend out umbrellas on rainy days (limited numbers available). There are also student staff at the counter who are happy to answer any questions you may have as fellow students, so please feel free to stop by. Some services require prior reservations, so be sure to check the WPO website before visiting.

Make use of the umbrella sharing service "i-kasa"!

An i-kasa" umbrella stand in Waseda Campus Building No. 8 is located at the entrance on the south side of the first floor. There are also other locations on campus.

If you forget your umbrella and get caught in a sudden rain shower, in addition to the WPO's rental umbrellas, the on-campus umbrella sharing service "i-kasa" is convenient. This service allows you to rent an umbrella for 140 yen for 1 day (24 hours), and there are many umbrella stands not only on campus but also at stations along the JR Yamanote Line, Seibu Shinjuku Line, Seibu Ikebukuro Line, and Odakyu Line, so you can return it to a location that is convenient for you.

Waseda University, which used to dispose of more than 3,000 plastic umbrellas a year, recommends the use of i-kasa as part of its environmental measures. To actually use it, you will need the "i-kasa" app. Please check the app and i-kasa website for details.

I want to check the environment and classrooms where I will take classes!

Information environment such as wireless networks

Wireless LAN connection available in many classrooms

You can connect your own PC, tablet, smartphone, and other devices to the campus network. Information on how to use the network can be found in the "Network Usage Guide" on the IT Service Portal. Wireless LAN is available in certain areas on campus, so you can use the network with your own devices in classrooms that have access points.

In addition, by using a VPN (Virtual Private Network), you can connect to the Waseda University network from outside the campus, such as at home or on the go. This also allows you to download software provided by Waseda University off campus and install it on your own PC.

Reference: IT Service Portal "FAQ-Knowledge on Campus Networks" About Wireless LAN Connection

For anything related to IT, start here! "IT Service Portal"

*Clicking on the image will take you to the IT Service Portal page.

This website consolidates information about the Uuniversity's IT services, such as the University's network, various systems, and software, as well as information security notices and system and service maintenance information. If you have any questions or concerns about IT, please visit this website first! You can also check the various contact points and inquiry methods on the "Contact Us" page.

Private booths and open classrooms for taking online classes

We have prepared classrooms for online classes that can be used when online classes are held before or after face-to-face classes. The classrooms available vary by semester. Please check  "Suppo-Any" for details. Individual booth classrooms are recommended for classes that mainly involve speaking, as they are divided into individual spaces with large desks by partitions on three sides. Power outlets are also provided for each seat. On Waseda Campus, there are individual booths in Building No. 7 (3rd and 4th floors) (※), Building No. 10 (3rd and 4th floors), and the basement Building No. 22. Please check the websites of each faculty and graduate school as appropriate for precautions when using individual booths and the locations of available classrooms.

※You can check the availability of Building No. 7 here.

A classroom set up for taking online classes (Photo: Room 308 Building No. 10 Waseda Campus)

What facilities can I use to deepen my learning?

Group learning facilities (Learning Commons)

The University provides group learning facilities that can be used for individual study, group study, extracurricular activities, etc. They can be used for various purposes such as practicing presentations and holding seminars. They are setup on each campus, so please check the IT Service Portal for details. The operating hours and how to use vary depending on the facility, so please check each page.

The W Spaces on Waseda Campus (Building No. 3, Building No. 7, Building No. 19-2) and Toyama Campus (Building No. 37 Waseda Arena) can be used for a wide range of purposes, from small to large groups. The photos show the W Spaces on the first floor of Building No. 7 (left), Building No. 19-2 (center), and the second floor of Building No. 37 (right).

Students' Reading Rooms

Waseda University has Central Library and campus libraries (S. Takata Memorial Research Library, Toyama Library, Science and Engineering Library, Tokorozawa Library), as well as the following Students' Reading Rooms, where you can borrow books, use materials for self-study, and copy machines are also available. In principle, you will need a student ID card to use a Students' Reading Room. Opening hours may change during class suspension periods, so please check the library website for details.

School of Law Students' Reading Room

<Location>
●Lee Kun-Hee Commemorative Library (Faculty of Political Science and Economics Students' Reading Room): Waseda Campus Building 3 Building No.
● School of Law Students' Reading Room: Waseda Campus Building 8 Building No.
● School of Education Students' Reading Room: Waseda Campus Building 14 Building No.
●Ting Hsin International Group Commemorative Students' Reading Room (School of Commerce / School of International Liberal Studies Students' Reading Room): Waseda Campus Building 11 Building No.
● School of Social Sciences Students' Reading Room: 7th floor, Building No. 14 Waseda Campus
●Japanese Language Students' Reading Room: 3rd floor, Building No. 22, Waseda Campus
●Science and Engineering Students' Reading Room: Nishi-Building No. Nishi-Waseda Campus Building 55, N, 1st floor

Writing Center

You can receive free, face-to-face or online tutoring for academic texts such as reports and essays written in Japanese or English (45 minutes per session). The guidance is provided by graduate student tutors who are trained in writing instruction. You can receive guidance at any stage, from before you start writing to the final revision, so feel free to use it. Please check the Writing Center website for details on how to make a reservation.

<Location>
● Waseda Campus: Building No. floor of Building 3
● Nishi-waseda Campus Branch: Building No. 201, 2nd floor, Building 60
● Tokorozawa Campus Branch: Building No. 100, 4th floor Tokorozawa Library Learning Commons (Support Area)

Reference: Free individual guidance on writing reports and papers: How to use the Writing Center (Waseda Weekly, Spring 2020)

Individual instruction online (left) and in person (right)

Center for Japanese Language (CJL)

The Waseda University Center for Japanese Language (CJL) has set up Waseda Japanese Language Support to help international students learn Japanese independently. To support international students in their Japanese language studies and student life using Japanese, Waseda student staff hold individual advising sessions (academic consultations) and events related to Japanese language studies. At the events, you will have the opportunity to hear about your future career paths from senior international students and interact with Japanese students. We look forward to seeing you all, who want to improve their Japanese language skills and have a fulfilling student life!

The support provided is as follows:

(1) Japanese language learning advising
(2) Responses to questions about the Japanese language
(3) Providing resources for Japanese language learning
(4) Japanese language learning events
(5) Introduction of other related organizations within the University

Please check Center for Japanese Language website for details.

I want to continue working on improving my physical strength in university!

Training Center

​The Training Center, located on the second basement floor Toyama Campus Waseda University Student Center, is equipped with training equipment comparable to that of a regular sports club. Changing rooms and shower rooms (fees apply) are also available, so feel free to use it between or after classes.

Left: A wide variety of machines needed for muscle training
Photo on the right: There is also a lightweight area available for beginners.

● Registration fee: 4,500 yen per year (A fee receipt can be purchased at the fee receipt machine on the 2nd floor of Waseda University Student Center. Valid for one year from the date of registration)
● Usage fee: Free
●How to register: Bring your health certificate (taken within the current academic year. Medical examination items include height, weight, blood pressure, urine test, and internal medicine interview), one ID photo (4cm x 3cm), student ID, and fee receipt to register at the training center.

Please check Student Affairs Section website for the latest information.

Refresh Studio

Multipurpose sports gym inside Waseda Arena

​The Refresh Studio, located in the multipurpose athletic gym on the first basement floor of Waseda Arena on the Toyama Campus, offers lesson programs taught by professional instructors, such as Pilates and yoga. Most of the lessons are easy to participate in, even for first-timers.

For details and the latest information, including program dates, please check Student Affairs Section website.

● Registration fee: 1,500 yen per year (purchase a fee receipt at the fee receipt machine on the 2nd floor of Waseda University Student Center, and renew each year)
● Usage fee: Free
●How to register: Bring your student ID and fee receipt to register at the training center.

Reference: [Muscle activity in autumn] Unlimited attendance for only 4,500 yen per year! A look inside the excellent value-for-money on-campus sports facilities (Waseda Weekly, published in the fall semester of 2023)

Takaishi Memorial Swimming Pool

Indoor heated pool with 25m x 6 lanes

There is an indoor heated swimming pool in the library building on Toyama Campus that can be used all year round. Please check Takaishi Memorial Swimming Pool (Athletic Center website) carefully for personal use instructions before using the pool.

● Registration fee: Free
● Usage fee: 300 yen per visit (purchase a fee receipt at the fee receipt machine on the 2nd floor Waseda University Student Center or in Takaishi Memorial Swimming Pool)
●How to register: Present your student ID and confirmation of regular student health checkup on the MyWaseda "Checkup Results View" screen (※), bring your electrocardiogram test results (within the last 3 years) and register at Takaishi Memorial Swimming Pool

※Proof that you have had a health check within the current academic year is required. If you have not had a regular health check on campus, please bring a health certificate from an external medical institution.

Make even more use of university services!

Medical Expense Benefit System

The Student Affairs Section counter is located on the first floor of Waseda University Student Center Toyama Campus. Dental treatments, which can be expensive, are also covered by medical insurance.

Upon application, regular students (including double degree students) of all faculties and graduate schools, and research students (※) of all graduate schools will be reimbursed for a portion of the medical expenses (covered by insurance) paid at medical institutions in Japan, up to the annual benefit limit of 60,000 yen.

※  Excluding School of Human Sciences course students,sponsored non-degree studnets, non-degree/research students, students affiliated with Center for Japanese Language, exchange students, and special research students.

For each medical institution, the amount minus 1,000 yen per month from the out-of-pocket expense will be transferred to the account registered in the individual's name on MyWaseda. The deadline for submitting a benefit application is the 10th day of the third month (*) from the month following the month in which you received medical treatment. Please check Student Affairs Section website for details.

*For example, the deadline for submitting medical expenses incurred in April 2025 is July 10, 2025.

In addition, there is Liability Protection Program for Waseda Students (GAKUBAIHO) that aims to reduce the financial burden in the event of injury in an unforeseen accident during educational or research activities.

Reference: Must-see for new students! Take advantage of the medical expenses benefits system for Waseda students! (Reposted) (Published in Waseda Weekly, Spring 2024 semester)

The Student Participation and Job Center” creates a place for students to grow

​The Student Participation and Job Center (SJC), established within the Student Affairs Division, has a program that incorporates student voices and suggestions, with a focus on on-campus "Student Jobs," where students can work efficiently to fill the vacant slots.・We create various "places for growth" for students through events and other activities.

In addition, all student job (on-campus part-time work) information is provided through MyWaseda. For more information, please check the "Student Life" section of MyWaseda.

Reference:Student Participation and Job Profiles of Student Staff (Waseda Weekly)

Waseda University offers many other facilities and services, too numerous to mention here. Information is posted in the University's official web magazine, "Waseda Weekly," and on official social media, so be sure to make use of them!