2016 Waseda-IAC International e-Government Rankings

Singapore tops the list again, Japan rises from 6th to 5th

The 2016 ranking survey has Singapore in first place for the second year in a row, followed by USA in 2nd, Denmark in 3rd, Korea in 4th and Japan in 5th place. Estonia, Canada, Australia and New Zealand follow in places 6-9, and the United Kingdom and Taiwan tied for 10th.

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The Waseda University Institute of e-Government (Prof. Dr. Toshio OBI, Director) has released the results of the 2016 Waseda-IAC International e-Government ranking survey, the 12th annual edition.

The annual survey is conducted in part through workshops and forums, as well as professional meetings and discussions with a variety of international and national organizations to improve oversight and objectivity. These organizations include the Organization for Economic Co-operation and Development (OECD), Asia Pacific Economic Cooperation (APEC), the International Telecommunications Union (ITU), the World Bank (WB), and many other government agencies, thinktanks, non-profits and other NGOs  concerned with e-government activities in their respective countries.

In order to obtain the latest and most accurate information, and to assess the relevant data, the research team headed by Professor Obi has conducted the study in cooperation with experts and researchers from partner universities around the world under IAC, including George Mason University (USA), Bocconi University (Italy), University of Turku (Finland), Peking University (China), Thammasat University (Thailand), De La Salle University (Philippines), Bandung Institute of Technology (Indonesia), National University of Singapore (Singapore), Federal Academy School of IT Management (Russia), and Czech Technical University (Czech Republic).

The 2016 ranking marks a new decade of e-government development, an era of digital economy where some countries have reached the ultimate goal of their e-government strategic plans. The rankings are adjusted to accommodate initiatives of those countries whose e-government systems evolve into new iterations. 2016 also marks significant positive changes in the application of new trends of ICT in public administration.

Therefore, in order to effectively evaluate new trends in each country, the research team conducted a global survey of government officers and experts. The nine main indicators from previous years are joined by the addition of “The Use of Emerging ICT” as the 10th indicator. Further, two new countries, Ireland and Lithuania, are added to the 63 from last year for a total of 65 countries (economies).

Major trends in the 2016 results

There is a variety of trends in digital innovation and the regulatory environment. Major findings of the 2016 study are as follows:

  1. There is strong movement towards a citizen- or user-centric approach, as e-government online services are recognized as a step toward e-participation;
  2. Recognition and application of best practices is necessary for future improvement in mobile government, via use of smartphones as a part of the e-government framework;
  3. There is a lack of effective and productive cooperation between central and local e-government systems. Coordination among major stakeholders is urgently needed to reduce the duplication of efforts;
  4. It is high time to re-evaluate e-government activities and create a new model of comprehensive digital government in order to attain the UN Sustainable Development Goals in this sector; and
  5. The role of e-government in dealing with the aging society as a global issue has begun to receive attention and interest.

The report contains sector analysis with the ten indicators [Chapter 3], as well as ranking lists by organization, size of population and GDP and region [Chapter 4, 5 and 6]. Chapter 7 contains highlights, and Chapter 8 a discussion of methodology. Chapter 10 includes 65 country assessment reports.

An analysis of the twelve years of the Waseda – IAC e-Government Rankings Survey revealed the following seven issues:

  1. Aging societies and e-government (how e-government helps cope with the alarming rate of aging in both developed and developing countries)
  2. E-government service quality evaluated by a marketing model
  3. Impact of national policy on the development of local e-government
  4. Usefulness of e-government as a new mechanism for combating corruption
  5. Use of emerging technologies such as IOT and Big Data in e-government
  6. E-government help in solving issues of less-developed countries
  7. Mobile Government in transition

For the full report including 65 Country Assessment reports, please see the Waseda University Institute of e-Government.

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