Inquiries and IT Desks
Click here for the Japanese version.
Email inquiries
Your inquiries by email are accepted 24 hours a day. Depending on the details of your inquiry, it may be answered the next day, or later.
- You can access from the following link.
ITサービスへの問い合わせ・申請/ Inquiries/Application of IT Services Support - You can also access the form from the MyWaseda.
IT Services
→ Support and Application for the systems (Helpdesk)
→ [ITサービスへの問い合わせ・申請/ Inquiries/Application of IT Services Support]
- *For how to get screen shots and how to get email headers, see here.
- *Even if you inquire about your Waseda email address and password, we cannot tell you by email. Please refer to here and follow the necessary procedures.
IT desks
We regret that some parts of services will continue to be limited. Thank you for your understanding and cooperation.
For more information on opening hours, refer to Opening hours of individual IT desks.
you can apply for reissue of your password.
Location | Office |
---|---|
Waseda Campus, Bldg. No. 7 (1F) [Note1] |
Academic Advising Office (Waseda Portal Office) |
Waseda Campus, Bldg. No. 7 (1F) |
CTLT Tech Counter |
Toyama Campus, Bldg. No. 36 (4F) | MM Preparation Room |
Nishi-Waseda Campus, Bldg. No. 51 (1F) | Media System Support Section |
Tokorozawa Campus, Bldg. No. 100 (3F) | Information Systems Management Room |
Honjo Campus | (online support)[Note2] |
Kitakyushu Campus, Bldg. No. 201-46 (1F) | Information Management Room |
Note1: During the period when entry to the campus is prohibited during the spring vacation, applications will be accepted at the temporary office.
Note2: From April 2023, Honjo Campus will provide online IT support.
- * You need your student identification card to apply for reissue of your password. Be sure to bring it with you. You can also apply online for password reissue. Click here for the application form.
- * Please refer to here for reissuing passwords for alumni.
Telephone inquiries
Refer also to Opening hours of individual IT desks
Office | Service | Telephone number |
---|---|---|
Academic Advising Office | Use of classroom equipment | Extension: 71-8500 Outside line: 03-5286-9845 |
Lost and Found | ||
Certificate Request | ||
IT use support(for student) | Outside line: 050-1807-5640 | |
CTLT Tech Counter | IT use support(for faculty) |
Extension: 71-8585 Outside line: 050-3627-5981 |
Lending of equipment |
Inquiries concerning PCs
Each PC provided by Waseda University has a device ID number sticker on its main body or on its peripherals. In order to have your problems fixed quickly, please report this device ID number at the time of your inquiry.
The following table lists device ID numbers and device types.
Initial letters of device ID number | Manufacturer and model | Where to make inquiries | |
---|---|---|---|
AVD | Classroom PC/Classroom wagon PC | Lenovo (Notebook and desktop PCs) |
|
KYR | Education research PC for users (with restore function) |
Lenovo ThinkPad E15 Gen2 (Notebook PC) | |
KYG | Education research PC for business | ||
KYK | Education research PC for rental (with restore function) |
||
kip | Education research Printer | Fuji Xerox DocuPrint 3100 | |
PC | Computer Room PC | (Desktop) | |
LP | Computer Room printer | Fuji Xerox DocuPrint 3100 | |
M | Computer Room monitor |