Inquiries and IT Desks

Click here for the Japanese version.

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Email inquiries

Your inquiries by email are accepted 24 hours a day. Depending on the details of your inquiry, it may be answered the next day, or later.

  • You can make inquiries from the inquiry pages of "IT Services in MyWaseda.
  • If you cannot log into MyWaseda, please refer to this page and contact us by email.

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IT desks

We regret that some parts of services will continue to be limited. Thank you for your understanding and cooperation.

For more information on opening hours, refer to Opening hours of individual IT desks.
you can apply for reissue of your password.

Office Location
Academic Advising Office (Waseda Portal Office) Waseda Campus, Bldg. No. 7 (1F)
CTLT Tech Counter Waseda Campus, Bldg. No. 7 (1F)
MM Preparation Room Toyama Campus, Bldg. No. 36 (4F)
Media System Support Section Nishi-Waseda Campus, Bldg. No. 51 (1F)
Information Systems Management Room Tokorozawa Campus, Bldg. No. 100 (3F)
Development Support Room 1 Honjo Campus, Bldg. No. 93 (3F)
Information Management Room Kitakyushu Campus, Bldg. No. 201-46 (1F)
  • * You need your student identification card to apply for reissue of your password. Be sure to bring it with you.
  • * You can also apply online for password reissue. Click here for the application form.
  • * Please refer to here for reissuing passwords for alumni.

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Telephone inquiries

We regret that some parts of services will continue to be limited. Thank you for your understanding and cooperation.

Refer also to Opening hours of individual IT desks

Office Service Telephone number
Academic Advising Office Use of MyWaseda Extension: 71-8500
Outside line: 050-3628-4365
Use of classroom equipment
Lending of equipment and software
Use of network
IT use support
Others
CTLT Tech CounterIT use support (for faculty) Extension: 71-8585
Outside line: 050-3627-5981

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Inquiries concerning PCs

Each PC provided by Waseda University has a device ID number sticker on its main body or on its peripherals. In order to have your problems fixed quickly, please report this device ID number at the time of your inquiry.

The following table lists device ID numbers and device types.

Initial letters of device ID number Manufacturer and model Where to make inquiries
AVD Classroom PC/Classroom wagon PC Lenovo (Notebook and desktop PCs)
Faculty
For operating instructions on your PC, inquire Academic Advising Office. When a failure occurs or when you have run out of toner, contact the administrative office in charge.
Student
To use a Computer Room or to report a failure that occurred there, contact the nearby IT Consulting Office for Students (TA Room) [in Japanese] or the administrative office in charge.
Staff
When a failure occurs, log into MyWaseda and submit a Device Failure Report from "IT Services".
Purchase supplies such as printer toner through your administrative office.
KYR Education research PC Lenovo ThinkPad E440 (Notebook PC)
KYG
kyk
Education research PC
kip Education research Printer Fuji Xerox DocuPrint 3100
pc
lp
Computer Terminal Room PC (Desktop)
W09 Common platform faculty PC (in Japanese) Lenovo ThinkPad T400 (Notebook PC)

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