When You Cannot Login to the MyWaseda

Click here for the Japanese version.

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1. Check the Login page URL

Login page URL

login page URL https://my.waseda.jp/


login page

 MyWaseda
Sigh in page

When the screen for another account or service appears

If you see a different Microsoft account or service/system screen, it is likely that you are authenticated with a different Microsoft account or that the browser you have open is recording different Microsoft account information. Please log off the screen that appears, close all platforms, and try again.

If you see a screen like the one on the right, press "Use another account".

ログインエラー
Pressing "Can’t access your account?" or "reset it now" does not solve the problem.

The system provided by Waseda University does not allow you to recover your account from the "Can’t access your account?" or "reset it now" message displayed on the sign-in screen.

Please follow the instructions on this page to sign in after confirming your Waseda Mail address and password.

ログインエラー  ログインエラー

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2. Check your user ID

Is the user ID correct?

The user ID you enter on the sign in screen is your Waseda Mail address.
It is not your student/faculty/staff number or Waseda ID.

user ID Waseda Mail address
password initial password or your password

User ID and password

If you do not have a valid Waseda Mail address, you need to complete the "MyWaseda Initial Setup".
Please refer to the following link to set it up.

If you forget your Waseda Mail address, please see HERE.

Points to note when entering

If it appears after entering your Waseda Mail address, you have entered it incorrectly.
Please make sure that the email address is in the correct format, that the characters are not double-byte, and that the input characters are correct.

  • This username may be incorrect. Make sure you typed it correctly. Otherwise, contact your admin.
  • We couldn't find an account with that username.
  • Enter a valid email address, phone number, or Skype name.
 

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3. Check your password

When you enter your password, it will be displayed as "●●●", so you cannot confirm that you have entered it correctly.
One way is to enter your Waseda Mail address and password in Notepad, and copy and paste it into the login screen.

Points to note when entering

All passwords are single-byte characters. You are not able to use double-byte characters.

Have you entered characters correctly that are easy to confuse?
  • The number “1” (one), upper-case “I” (“eye”), and lower-case “l” (el)
  • The number “0” (zero), upper-case “O” (oh), lower-case “o” (oh)
Have you differentiated between upper and lower case?
  • Hitting the shift key allows you to enter upper-case letters.
If you have changed your password
  • It may take some time to reflect the change. Please wait a while and try again.
  • Sometimes your change of password may not have worked.
    Try logging in with both your old password and your new password.

If you forget your password

If you are still unable to login despite following the “Points to note when entering,”  or forget your password then you will need to get your password reissued.
If you forget your Waseda Mail address, you will still receive a password reissue.

Students

You need to have your password reissued at the IT desk or online.
Student card is required to apply.

Faculty members

If you have registered with password reminder information system click here to have your password re-issued.
If you cannot use password reminder information system, please have your password re-issued at the IT desk or online. Faculty member ID card is required to apply.

  • *If you do not possess Faculty member ID card, please consult the procedures at your office
Alumni

If you have registered with password reminder information system click here to have your password re-issued.
If you cannot use password reminder information system, please have your password re-issued by online or mail or at the Alumni Counter on the first floor of Okuma Kaikan.
Please refer to Waseda Alumni Homepage　for more information.

Points to Note about Passwords【Important】

Never give your password out to another person. Do not write it down and stick it on your computer or leave it lying around nearby.
Please keep in mind that email is about as confidential as a postcard, and is very easily read or intercepted by others. Never include your password when making inquiries.

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4. If you are using Multi-Factor Authentication(MFA)

MFA is required for faculty  (only for those who wish) when logging in outside the university, and for staff when logging in from other than 事務系PCs.
Please authenticate using the authentication method registered in advance.
Click here for FAQ(in Japanese) about MFA.

If you forget or invalidate the registered authentication method, change the authentication method in an environment that does not require MFA.
If you cannot change the authentication method, please re-register online. See Multi-Factor Authentication for more information.

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5. Checking Your Operating Environment

Recommended Environments

Are you using a recommended environment for the MyWaseda?

Recommended Environments
See Recommended Environments for the Systems for details.

Clearing the Temporary Internet Files and Cookies

Clearing the temporary internet files and Cookies from your browser may allow the site to be displayed correctly.

How to clear
See Clearing the Temporary Internet Files and Cookies for details.

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If trying 1, 2, 3, 5 and 5 does not work

If trying steps 1, 2, 3, 4 and 5 is not able to solve the problem, or the situation is not one of those described, then please contact us by email.
Click HERE for contact methods.

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